Crisis and issues management

Protecting and promoting reputation, when it really matters

Hard times call for fresh thinking. Very often you won’t know you need it until you do. Then it needs to be quick and clear, informed and often bold. That only comes with practice.

The core members of our team have been on the inside of some of the biggest news stories you can remember. And many that you didn’t hear about.

We have the experience to give objective advice focused on the end game when the temptation might be to think only short term. What’s more, we deliver practical support.

Our individual expertise covers the range of audiences that need to be engaged: media, employees, the investment community, customers, consumers, corporate, stakeholders and government.

As importantly, we understand how they interact, where one field ends and the next one begins.

Planning and preparation

The best way of dealing with a crisis is to be prepared for one. That’s why we offer a comprehensive issues-mapping, monitoring and scenario-planning service to complement our crisis management.

We help identify the biggest communications risks. We can set up an issues radar to capture media, online and stakeholder chatter. We will create the tools and frameworks to manage and mitigate these risks.

Our services

1. Communications, marketing and campaign planning: communications planning, integrated campaigning

2. Reputation management and corporate comms: thought leadership, stakeholder and media engagement, crisis and issues management, public affairs

3. Marketing and communications content: content creation, media relations, lead generation and sales support, videos, podcasts and events