Could your business leaders and experts be the most compelling marketers?

It’s a more serious question than it appears.  For most businesses, a strong brand and great offer will only get you so far.  Ultimately, people buy other people.

That makes senior executives and subject-matter experts a powerful marketing channel.

From vague goals to clear objectives: the impact of active listening

In a world where everyone’s shouting, it’s easy to underestimate the power of listening. Nutrition coach – and Fourteen Forty colleague – Sian Aherne outlines five active listening approaches to build trust and deliver better advice.

What’s the purpose of marketing in 2024?

By Guy Corbet, Fourteen Forty

Received wisdom tells us that businesses should do enough to stay in business, naturally enough.  It also tells us staying in business in itself is not enough.  Businesses and brands should also show leadership, pursuing a social purpose, so says the received wisdom.  It motivates workers and it mobilises customers.

That’s why it was so interesting to hear Kenyatte Nelson, Chief Membership & Customer Officer at the Co-op, at a recent conference. He said that “if I’m not clear about helping my customer meet their purpose, then there’s no purpose for being”. 

To untap brand value, communicating inclusively and accessibly matters

By Suzy Christopher and Anna Parisi, Untapped

Many organisations have a formal EDI (equity, diversity and inclusion) policy in place, which demonstrates a clear intent that you don’t (and won’t) discriminate against people with lived experience of the nine Protected Characteristics named in the 2010 Equality Act.

However, a policy alone won’t add value to your business. Most organisations with only a policy fail in their EDI ambitions. Instead, everyone in your organisation needs to be living and breathing inclusion day in day out, which means communicating using inclusive language and accessible channels, as well as having equitable policies and processes in place.

Rubbish in, rubbish out: AI’s no silver bullet for brand differentiation

It’s hard not to be impressed by generative language models like ChatGPT, when you use them for the first time.  Feed it the broadest of prompts, and in seconds you’re rewarded with hundreds of words of eloquent, grammatically sound, if slightly insipid, copy.  On the face of things, ChatGPT and its ilk look genuinely disruptive for marketing.