By Guy Corbet
A poorly handled first response makes a crisis even worse

The Apology Clause campaign has been set up to make it easier for businesses to behave with compassion when things go wrong, and to help victims have better recoveries.
That is because too often, when it feels like a business should say sorry, it does not. This may be to a customer who has been let down, or someone who might have had a right to expect better than they received.

Is the Holocaust merely a detail of history? This view is rearing its head on the fringes of mainstream political discourse in a number of European countries.
Art appreciation is often dismissed as a leisure activity rather than something which has a wider value to society and commerce. It is an activity that ladies who lunch, debutantes and retired people get up to. Art is seen as relaxing, something that goes hand in hand with travel, lunching and bucket-list museum visiting. Art has been denied the status and role it could achieve in the sphere of non-leisure pursuits, in the world of work.
Responsible investment has steadily moved from the periphery to the mainstream over the last decade. This is because an increasing number of companies and investors acknowledge that looking at environmental, social and governance (ESG) issues translates into myriad advantages, from improved staff performance to better returns.
In his Budget, the chancellor Philip Hammond announced forecasts from the Office for Budget Responsibility (OBR) that the British economy will grow by 1.4 per cent in 2018, below previous forecasts of a 1.6 per cent expansion.
In a Sky News debate during the EU Referendum Campaign, the aide de camp in the Vote Leave group, Michael Gove, told Faisal Islam: “I think the people in this country have had enough of experts … experts out of organisations with acronyms, saying that they know what is best and getting it consistently wrong.” If you have the stomach for it, it’s worth watching again,