Ravelin: stopping digital shoplifters, winning new customers

A speaker presenting data on Ravelin's fraud prevention solutions at a conference, with statistics displayed on a large screen in the background.

Our work has helped pinpoint the issues keeping retail fraud and finance teams awake at night, presenting Ravelin as the solution.  Our storytelling and content have delivered publicity, increased traffic, quality leads, and new customers.

Laura Smettem, Marketing Director, Ravelin said: “Fourteen Forty was able to pinpoint the issues keeping our customers and prospects awake at night, presenting Ravelin as the solution with highly imaginative storytelling and content.  They’ve given us a unique voice in the market, and in the process helped open the door to more deals and deeper industry involvement.”

What’s going on

Cover page of a report by Ravelin titled 'The Dark Side of Online Shopping: The Rise of Friendly Fraud', featuring a blue background with graphics illustrating online shopping and fraud.

Ecommerce fraud is often accepted as a cost of doing business

Why it matters

It erodes margins while damaging customer experience and growth

What most people get wrong

They focus on prevention tools, not on changing how the problem is understood

A digital marketing report by Ravelin titled 'Fraud in a Short-Attention Economy' featuring a graph and an individual analyzing data on a laptop.

What we did

  • Define the issue
    Positioned fraud as a strategic growth constraint, not just an operational cost
  • Shift perception
    Created high-impact studies and narratives that reframed the debate
    Made the issue visible, urgent and commercially relevant
  • Create value
    Used content and media to build authority and generate demand

Outcome

200+ leads generated
150+ media articles across UK and Germany
2x increase in web traffic
600+ new social followers